Shipping Policy

 

Effective date: 10 April 2026

 

Shipping Policy

Thank you for your order.

We aim to process and dispatch all orders as smoothly as possible.

Order Processing

Orders are prepared and dispatched with care.

Because there is a manual component to fulfilment, please allow 1–3 business days for your order to be processed before dispatch.

Delivery Timeframes

Once dispatched, most orders arrive within 7–10 business days to most locations.

Please note that regional or remote areas may take longer, and delivery times can vary due to postal services and other external factors outside of our control.

Shipping Locations

We currently ship to most locations.

If you are unsure whether delivery is available in your area, please contact us before placing your order.

Shipping Costs

Shipping is charged at a flat rate and is displayed at checkout.

Shipping fees are non-refundable.

Delays & Lost Items

While we do our best to ensure timely delivery, we are not responsible for delays caused by postal services, customs, or other external factors.

If your order has not arrived within the expected timeframe, please contact us and we will assist where possible.

Incorrect Address

Please ensure your shipping details are correct at the time of purchase.

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos, and we will arrange a replacement where appropriate.

Contact

For any shipping-related enquiries, please contact:

[email protected]

We aim to respond within 1–2 business days.